Cancellation policy

Subscription policy

Subscription

For subscription: Economy

The Alfa Market membership fee for the Economy plan is 9.95$ per month, with the first month free as a trial. All taxes depending on the billing region are applicable (e.g. GST and QST in Quebec). These fees are monthly, and will be deducted each month in advance according to your membership date. These fees cover only the membership and the opening of your account, and do not cover the payment of any Service or product.

For the Premium membership

The Alfa Market membership fee for the Premium plan is 19.95$ per month, with the first month free as a trial. All taxes depending on the billing region are applicable (e.g. GST and QST in Quebec). These fees are monthly, and will be deducted each month in advance according to your membership date. These fees cover only the membership and the opening of your account, and do not cover the payment of any Services or products.


Cancellation of membership


You may cancel your Alfa Marketplace membership at any time by sending us an email at membre@alfa.market. Your membership will be cancelled within 48 business hours. All membership fees paid to Marché Alfa are non-refundable. Upon cancellation of any subscription/membership, you will lose your position in the queue, all sales data, and any credits. Any data retained will be for a period of one (1) year only. The application process will need to be restarted if you decide to re-register.


Shipping Benefits and Eligible Purchases


Alfa Marketplace shipping benefits are subject to restrictions related to availability, order deadlines and shipping address. The shipping area is available at www.alfa.market/pages/couverture.


Other restrictions

  • We reserve the right to accept or decline membership at our discretion.
  • We may send you emails or other communications related to Alfa Market and your Alfa Market membership (regardless of your Alfa Market account settings or preferences).
  • You may not transfer or assign your Alfa Market membership or any Alfa Market benefits, including promotional codes for Alfa Market memberships or benefits, except as permitted in these Terms.
  • Alfa Marketplace members may not purchase products for resale, rental or shipment to their customers or potential customers using Alfa Marketplace benefits.
  • Some Alfa Marketplace benefits may have specific purchase thresholds or limitations on quantity or shipping address or require members to meet certain criteria.
  • From time to time and at its discretion, Alfa Marketplace may add or remove Alfa Marketplace membership benefits in its sole discretion.

Renewal


UNLESS YOU NOTIFY US THAT YOU WISH TO CANCEL OR NOT AUTOMATICALLY RENEW BEFORE AN AMOUNT IS CHARGED, YOU AGREE THAT YOUR ALFA MARKET MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ALL TAXES USING ANY ACCEPTED METHOD OF PAYMENT WE HAVE ON FILE FOR YOU.


Temporary Promotional Memberships


We may from time to time offer our customers promotional membership offers, which are governed by these Terms and Conditions except to the extent that the promotional offers contain a statement to the contrary.


Termination by Us


We may terminate your Alfa Marketplace membership at our sole discretion, without notice to you. We will then refund you proportionately based on the number of full months/days remaining in your membership. However, we will not issue a refund with respect to any termination made as a result of any action or conduct that we determine to be in violation of these Terms, or any applicable law, that involves fraud or improper use of the Alfa Marketplace membership, or that is detrimental to our interests or the interests of any other user. The failure of us to insist upon strict performance of these Terms or the failure of us to seek any remedy to enforce them shall not constitute a waiver of our rights.